Privacy Policy

1. Introduction

Downline Data ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you use our MLM analytics platform.

2. Information We Collect

2.1 Account Information

When you create an account, we collect basic information such as your name, email address, and distributor ID to provide you with access to our services.

2.2 Sales and Network Data

Member account holders may upload CSV files containing MLM sales data and network hierarchy information. This data is processed and stored to provide analytics and visualization services.

2.3 Usage Information

We automatically collect certain technical information about your use of the platform, including log data, device information, and usage patterns to improve our services.

3. How We Use Your Information

We use the collected information to:

• Provide and maintain our MLM analytics services
• Process and analyze uploaded sales data according to MLM system rules
• Generate visualizations and reports based on your network data
• Communicate with you about your account and service updates
• Improve and optimize our platform functionality
• Ensure data security and prevent unauthorized access

4. Data Sharing and Disclosure

4.1 No Sale of Personal Data

We do not sell, trade, or rent your personal information to third parties. Your data is used solely to provide our analytics services.

4.2 Limited Access Within Networks

Sales and network data is only accessible to users within the same MLM network hierarchy, subject to rank-based visibility rules. Users can only view data for their downline distributors.

4.3 Legal Requirements

We may disclose information if required by law, court order, or to protect our rights and the safety of our users.

5. User-Uploaded Data

5.1 User Responsibility

Users who upload sales data and network information are solely responsible for ensuring they have the legal right to share such data. We are not liable for any data uploaded by users without proper authorization.

5.2 Data Removal Requests

If you believe your personal information has been uploaded to our platform without your consent, you may contact us to request its removal. We will investigate and respond to such requests in accordance with applicable privacy laws and our Terms of Service.

To request data removal, please contact us at privacy@downlinedata.com with:

• Your name and distributor ID
• Description of the data you believe was uploaded without consent
• Any supporting documentation of your identity and rights to the data

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission or electronic storage method is 100% secure.

We use industry-standard encryption for data transmission and storage, regular security assessments, and access controls to limit data access to authorized personnel only.

7. Data Retention

We retain your personal data only as long as necessary to provide our services and comply with legal obligations. Account data is retained while your account remains active. Uploaded sales data may be retained for historical analysis purposes unless deletion is specifically requested.

When you close your account or request data deletion, we will securely delete your personal information within 30 days, except where retention is required by law.

8. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request information about the personal data we hold about you
• Correction: Request correction of inaccurate personal data
• Deletion: Request deletion of your personal data under certain circumstances
• Portability: Request transfer of your data to another service provider
• Objection: Object to processing of your personal data for certain purposes
• Restriction: Request restriction of processing under certain circumstances

To exercise these rights, please contact us at privacy@downlinedata.com with your request and proof of identity.

9. Cookies and Tracking

We use essential cookies to maintain user sessions and ensure proper platform functionality. We do not use tracking cookies for advertising or marketing purposes.

You can control cookie settings through your browser, though disabling essential cookies may affect platform functionality.

10. International Data Transfers

Your data may be processed and stored in servers located in different countries. We ensure appropriate safeguards are in place for any international data transfers in compliance with applicable privacy laws.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes via email or through the platform. Continued use after changes indicates acceptance of the updated policy.

13. Contact Information

For questions about this Privacy Policy or to exercise your privacy rights, please contact us at:

Email: privacy@downlinedata.com
General Support: support@downlinedata.com
Website: https://downlinedata.com

We will respond to privacy-related inquiries within 30 days of receipt.